Vice President - Customer Success, Syncron

Mentors in Singapore

Prachi Shah

Vice President - Customer Success

Syncron

Prachi is an IT leader with more than two decades of experience in solution sales, consulting, customer success, and delivery across Europe, APJ, and the Middle East. In her current role as Global Vice President - Customer Success, Prachi is responsible for driving revenue growth for Syncron by promoting product adoption, enhancing customer experience, and reducing customer churn.

Over the years, she has successfully led large business and IT digital transformation programs for Tier 1 and Tier 2 organizations while collaborating with multicultural and multilingual teams across various geographies.

Prachi has also been selected as one of the leaders to drive the DE&I initiative in her previous company. Additionally, she actively contributes to DE&I topic on https://www.womentech.net/ and women in customer success forums.

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Content Marketer at Mentor Walks, Tess’s professional life is shaped by a desire to drive gender equality and build an inclusive society. Her passion and experience saw her lead the social media arm of the Teach Us Consent campaign, pulling mandatory consent education for Australian students over the line in March 2022.

She is currently completing her Bachelor of Communications (Social and Political Science) at UTS and is most energised and inspired when surrounded with powerhouse women.